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Mission Statement
First Impressions is offering
training of a difference - back to basics - good manners - courtesy - politeness
- awareness of others - what people look for, expect and deserve in customer service.
First Impressions will ensure your employees understand what customer service is, the absolute satisfaction that can be realised by such excellence, in turn raise standards in the frontline customer service to its full potential. Your customer deserves nothing less
First Impressions will provide your employees with the necessary skills to become insightful to your customers needs and address those needs with intuitive service.
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| "Customer service excellence comes through quality training." |
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Research conducted by the Institute of Customer Service reveals customer priorities are:
- Friendliness of staff.
- Helpfulness of staff.
- Being able to handle problems and enquiries.
- Being treated as a valued customer.
Common politeness and good manners count, customers demand it and expect it.
Excellent customer service is the difference between you and your competitor, it is a powerful and
profitable skill and is the foundation of business success.
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| "You only get one opportunity to create a first impression." |
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First Impressions will train and equip your frontline/telesales
staff with the necessary skills to excel in customer service. Once trained by First Impressions,
it is your employees responsibility to ensure your customers are welcomed, spoken to with respect and treated with courtesy,
build a rapport with your customers and put them at ease, be competent and professional.
A customers perception of a company is the moment of contact with your frontline staff.
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